Your privacy matters to us. Learn how we collect, use, and protect your information.
At Value Finance, we are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We collect personal and credit-related information including your name, contact details, identification documents, employment and financial information, and other details necessary to assess your finance needs. Some of this information may be considered sensitive information, and by providing it to us, you consent to its collection and use for the purposes outlined in this policy. We may collect this information directly from you or from third parties such as lenders, aggregators, credit reporting bodies, and service providers.
We use your information to assess your eligibility for finance, arrange and manage loan applications, verify your identity, and provide ongoing support and services. In order to do this, we may disclose your personal and credit information to lenders, financial institutions, our aggregator partners, credit reporting bodies, and other third-party service providers who assist in delivering our services. Some of these entities may store or process data overseas, and by engaging with us, you consent to the disclosure of your information internationally where required. We take reasonable steps to ensure that all parties handle your information securely and in line with Australian privacy obligations.
We may also use your information to send you direct marketing communications, including updates, offers, and information about our products and services via email, SMS, or phone. You consent to receiving such communications by engaging with our services, and you can opt out at any time by contacting us or using the unsubscribe option provided in our communications. If you choose not to provide certain information, we may be unable to assess or provide you with finance services, as the information we collect is essential to meeting regulatory and lender requirements.
Value Finance takes reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure through secure systems, controlled access, and trusted platforms. We retain your information only for as long as necessary to provide our services and to comply with legal and regulatory obligations, including record-keeping requirements under Australian law. While we take strong precautions, you acknowledge that no data transmission or storage system can be guaranteed to be completely secure.
You have the right to access and request correction of the personal information we hold about you at any time. If you have any questions, concerns, or wish to make a complaint about how your information is handled or about our services, you can contact us through our Internal Dispute Resolution (IDR) process at info@valuefinance.com.au. We will acknowledge your complaint promptly and aim to resolve it in a fair, efficient, and timely manner.
If you are not satisfied with our response, you may escalate your complaint to our External Dispute Resolution (EDR) scheme, the Australian Financial Complaints Authority. AFCA provides a free and independent service to resolve complaints about financial services. You can contact AFCA at www.afca.org.au, email info@afca.org.au, or call 1800 931 678.
This Privacy Policy may be updated from time to time to reflect changes in our practices, services, or legal requirements. The most current version will always be available on our website, and your continued use of our services constitutes your acceptance of any updates.
“We appreciate the opportunity to assist you and look forward to supporting you in achieving your financial goals through our services at Value Finance.”